Frequently Asked Questions
1. What is a veterinary house call visit?
A house call visit brings a veterinarian right to the comfort of your own home. Your pets will receive the same high quality services that they would at a traditional clinic, but with less stress. After getting a history, each pet receives a full physical examination, since they can't always tell us where it hurts. From there, we can determine which vaccinations your pet needs, which tests might be necessary and if any medications should be dispensed.
2. How can I prepare for your visit?
While urgent appointments can be scheduled over the phone with little notice, if you are planning ahead for your pet's first wellness visit, it is helpful if you can fill out the online registration form ahead of time and read over The Village Vet policies found here. If you also provide the name of your previous veterinarian, I would be happy to request records ahead of the appointment with your permission (otherwise I would ask that you have a copy available for review during the first visit). It is also helpful to have all of your pet's medications available for review (prescription and over-the-counter)
For our shy feline friends, it can be helpful to put them in a small room (such as a bathroom) before the visit. I sometimes find that cats like hide in the most inconvenient places before arrival (it's like they know I'm coming!) and it can be difficult to locate them. If your dog is nervous or aggressive, it can be helpful to train them to be comfortable wearing a muzzle. There are some great resources for training your dog to wear a muzzle comfortably (check out "The Muzzle Up! Project") and it can actually reduce stress during a visit.
3. Do you offer any discounts?
The housecall travel fee is charged once per family, regardless of how many pets are seen at that visit. I do offer a discount for each additional pet seen for a wellness exam at the same visit.
To thank them for their service, at the end of their watch handlers of retired or active duty police dogs or military working dogs can request an in-home euthanasia at no cost. In addition, these dogs are also eligible for free cremation services. Proof of current or prior service is required. Please contact me for more information and to arrange this service - from one veteran to another, it's an honor to provide this service.
4. My dog or cat is aggressive and has never been able to be examined without sedation. Can you still see them?
The answer to this is... maybe. One requirement I have is that you are able to handle your pet and apply a muzzle (if needed) - if those are not possible then I will refer your pet to a full service hospital for sedation. Sometimes I arrive and find that the pet does better at home, with less stressful handling techniques, and I can proceed with a full examination and services. If that is not possible, we'll discuss the behaviors to determine the needs for your pet, usually dispensing oral sedation to give before the next visit, but sometimes a referral for full sedation may be required. My overall goal is to provide a safe environment for myself, your family and your pets, and I hope that with time and positive experiences your pet can become more comfortable with each visit.
5. Does my pet need an examination? Can't you just give him/her a shot?
Our pets can't tell us when something hurts, so an examination helps us to detect changes early and keep pets healthy. An examination is recommended annually for all pets (twice a year for senior pets or those with chronic conditions, or on long-term medications). It is also state law that a pet must have an examination in order for a veterinarian to provide any services other than a rabies vaccination. If you are in search of just a rabies vaccine, you can contact your local animal control officer for information regarding local rabies clinics.
6. Do you offer payment plans?
I do not offer payment plans. Payment is due at the time services are provided and an estimate for routine services is available upon request. I accept cash, checks (from returning clients), and major credit cards, but I do not accept Care Credit at this time. (Please note, there is a $25 fee charged for each returned check and a $15 per month statement fee for all unpaid account balances).
7. It's time to say goodbye to my pet. Can you help?
While deciding when to say goodbye is never easy, I strive to make it as gentle as possible. To learn more about the process, please click here.